Director of Implementations (m/f/x)

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Director of Implementations (m/f/x)

Job description

Location: Austria, Germany, Switzerland - preferred: Vienna, Dornbirn, Berlin, rest of Europe also possible (remote)

Position: fulltime employment

ABOUT CRATE.IO

Crate.io are the developers of CrateDB, a global multi-model database, that enables companies to access data insights at scale. The flexible, distributed database solution combines the performance of NoSQL with the power and simplicity of standard SQL. Optimized for large data volumes with high compute and data versatility requirements, CrateDB runs in the cloud, on the edge and on-premise. Crate.io was named as an Honorable Mention in the 2021 Gartner Magic Quadrant for Cloud Database Management Systems.

In November 2021 and after three years of development, Crate.io launched CrateOM, a smart manufacturing solution that drives Industry 5.0 initiatives by empowering shop-floor employees with real-time production data.

We are a VC and corporate funded global technology company, recognized as cutting edge by both Forbes and Gartner. Crate.io is well funded with $14M+ capital raised in our latest financing round in 2021. We are gearing up for hyper-growth, with offices in the US, Germany, Switzerland and Austria.


ABOUT THE ROLE

We are looking for a Director of Implementation to join our team that oversees the planning and coordination required to implement our CrateOM software solution while interfacing directly with clients and our internal Engineering and Product teams. A great fit for the team is a tech savvy leader with a strong focus on client-centricity and experience within the manufacturing industry.

You will be responsible for managing the complete process of the client’s implementation projects analyzing requirements, making configuration recommendations, identifying, and managing project changes and risks, delivering projects on time and within budget.


WHAT YOU GET OUT OF THIS OPPORTUNITY

  • The ability to be an active part of the industry 4.0 and Smart Factory realization for customers
  • The ability to grow your career with the growth of a SaaS leader
  • A result-driven environment that allows you to reach your full potential
  • Join a leading VC funded tech company from the pre-B stage through the exit
  • Benefit from a welcoming and supportive working climate
  • Be part of an open collaborative culture with “Craties” from diverse backgrounds

Requirements

YOUR RESPONSIBILITIES

  • Have a track record of building and managing a team of implementation consultants
  • Be an excellent coach, develop and motivate colleagues to provide high levels of service
  • Oversee management of the complete implementation process from contract signature to customer go-live
  • Communicate complex technical concepts simply and clearly
  • Experience in working with system integrator partners in collaboration of larger Smart Factory strategies and implementations 
  • Be the main contact for GTM (go-to-market) partners – both system integrator and other technology ones (such as Microsoft) for the CrateOM solution 
  • Identify and develop the necessary assets for successful CrateOM solution deployment (SOW’s, SLA’s, presentations, POC structure to full rollout, …) and develop in collaboration with Marketing and our product team.
  • Control project scope based on a signed contract/SOW with the client and a thorough understanding of our CrateOM solution 
  • Hold and manage executive client relations for the CrateOM solution
  • Develop a team of technical SME’s for pre-sales and post sales (aka implementations) to pitch, test, drive successful POC’s, and implement CrateOM in collaboration with partners (either prime or sub) 
  • Anticipate any potential delays or roadblocks (internal or external), communicate them promptly to the right audience, and help identify and implement potential solutions to minimize project risk
  • Contribute to our Product Roadmap by communicating current and future features and needs driven by clients to the relevant partners within our organization to ensure our solution continues to lead the domain


YOUR SKILLS

  • 7-10 years' experience leading projects within manufacturing business development, inclusive of client-facing experience
  • Bachelor’s degree, preferably in a technical discipline
  • Significant experience in managing large enterprise clients successfully delivering complex software solutions
  • Advanced technical solutions implementation, consulting, or support experience 
  • Experience in working with other partners (system integrators, ISV’s) on proposals and implementations 
  • People management experience
  • Understanding of Project Management methods and how to apply them to achieve project results
  • Excellent interpersonal skills, a strong communicator, well organized and analytical
  • Fluent English language skills, German a plus


WHAT WE OFFER

  • Competitive compensation
  • Flexible working hours
  • A variety of perks (e.g., financial allowances for public transportation, fitness, and education)
  • Participation in our Employee Stock Options Plan
  • The opportunity to become part of one of the most exciting startups in the IT scene
  • (Winner of the 2021 IoT Evolution: Industrial IoT Product of the Year Award)


At Crate.io, we don't just accept difference - we celebrate it and support it. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.