Technical Service Engineer (m/f/x)

  • Customer Engineering
  • Remote job

Technical Service Engineer (m/f/x)

Job description

Location: Austria, Germany, Switzerland - preferred Vienna, Dornbirn, Berlin, rest of Europe also possible (remote)

Position: Full-time employment


ABOUT CRATE.IO

Crate.io is the developer of CrateDB, a global leading-edge IoT database, extending the limits of time-series applications. The highly scalable distributed database solution combines the performance of NoSQL with the power and simplicity of standard SQL. Designed specifically to support machine data applications and IIoT, CrateDB is optimized for time series and industrial data and runs in the cloud on Azure and Amazon as well as on the edge and on-premise.

We are a VC and corporate funded global technology company in the IOT space, both Forbes and Gartner have recognized us as cutting edge. The company is well funded with $9M+ of fresh capital we raised in our latest financing round. We are gearing up for hyper-growth with offices in the USA, Germany, Austria and Switzerland.


ABOUT THE ROLE

You will be working alongside our customer, solving their challenges, questions on architecture, performance, etc. You will be one of our experts on best practices in using CrateDB. 


WHAT YOU GET OUT OF THIS OPPORTUNITY

  • The ability to develop a high performing Product function and be instrumental in the future roadmap and direction of CrateDB and its Ecosystem
  • Be part of our Customer Engineering team, grow aligned with the business needs
  • Join a leading VC funded tech company from the pre-B stage through the exit
  • Contribute demonstrable business impact to Crate’s growth
  • Close interaction with Crate’s key customers, partners, and database users
  • Be part of an open, collaborative culture with “Craties” from diverse backgrounds

Requirements

WHAT YOU’RE RESPONSIBLE FOR

  • Providing technical support to our customers around the globe by analyzing issues escalated down from 1st level support or from our public support and community channels, where your coding abilities, communication skills, desire to solve complex problems and passion for big data will help you to succeed
  • Manage the relationship with 1st level support by maintaining re-usable support materials, monitoring performance of our support organization and support process development of our customer support
  • Be advocate for customer needs, cooperate closely with Product Management and Engineering
  • Work closely with our 1st level support partner and our DevOps/SysAdmin team, Pre-Sales and Customer Engineers, our Implementation Partners in the EMEA region and our engineering teams in Berlin and Dornbirn
  • Become part of our 24x7 Cloud Operations team 

YOUR SKILLS

  • Customer facing experience in technical support, engineering, consulting or related function (5 years+)
  • Understanding of NoSQL (Elasticsearch/Mongo/Cassandra or similar) and relational databases (e.g. Oracle, MySQL, PostgreSQL, generic SQL, JDBC)
  • Experience in one or more of these languages (Python, Java, C#, JavaScript, etc.).
  • Experience using container platforms (Docker / Kubernetes)
  • Experience on Azure, AWS or other cloud platforms
  • Knowledge of distributed systems and systems administration
  • Ability to work independently
  • Fluent in English, nice to have: German
  • A plus: Familiarity with other up-to-date technologies and trends 
  • Valid work permit for Germany or Austria

WHAT WE OFFER

  • Competitive compensation
  • Flexible working hours
  • A variety of perks (e.g., financial allowances for public transportation, fitness, and education)
  • Participation in our Employee Stock Options Plan
  • The opportunity to become part of one of the most exciting startups in the IT scene (Top 25 IOT start-ups by Forbes Magazine)


At Crate.io, we don't just accept difference - we celebrate it and support it. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.